Deleted any users from the database lately?
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Calvin Schmidt
Sent: Tuesday, 16 February 2010 1:42 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Getting this error when it's checking the
incomingmailbox...
Yes I have several defined for different groups/queues. Email is making
it in, but i currently am randomly receiving these errors as output from
the cron job. At this point i just want to know if there are emails not
making it in when this occurs or if there is any logging happening(or
that can be turned on) for each piece of mail coming in and whether it
made it in or not. if i could even figure out which email is causing it
then i'd have more to go on...
I can't push otrs into production if it's going to miss emails.
Thanks,
Calvin
On Mon, Feb 15, 2010 at 4:22 AM, Sourabh Sarwate
wrote:
Hi Calvin,
Have you configured the mail id in admin area ->System -> Email
Address. If not define there and check it again.
Regards
Sourabh Sarwate
On Mon, Feb 15, 2010 at 8:46 AM, Calvin Schmidt
wrote:
Any idea what this is? Does this indicate that mail is not
making it into the ticketing system?
-----Original Message-----
From: Cron Daemon [mailto:root@localhost.localdomain]
Sent: Monday, February 15, 2010 1:00 AM
To: root@localhost.localdomain
Subject: Cron
/opt/otrs/bin/PostMasterMailbox.pl >> /dev/null
ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14
22:00:03 2010
Message: Found no ID for 3!
Traceback (18350):
Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821
Module: Kernel::System::Ticket::GetSubscribedUserIDsByQueueID
(v1.416.2.8) Line: 3209
Module: Kernel::System::Ticket::Article::ArticleCreate
(v1.232.2.1) Line: 378
Module: Kernel::System::PostMaster::NewTicket::Run (v1.75)
Line: 245
Module: Kernel::System::PostMaster::Run (v1.83) Line: 351
Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line:
153
Module: Kernel::System::MailAccount::MailAccountFetch (v1.9)
Line: 380
Module: main::Fetch (v1.10) Line: 181
Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14
22:00:03 2010
Message: Found no ID for 3!
Traceback (18350):
Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821
Module: Kernel::System::Ticket::Article::ArticleGet
(v1.232.2.1) Line: 1762
Module:
Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck::Run (v1.4)
Line: 47
Module: Kernel::System::PostMaster::Run (v1.83) Line: 387
Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line:
153
Module: Kernel::System::MailAccount::MailAccountFetch (v1.9)
Line: 380
Module: main::Fetch (v1.10) Line: 181
Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94
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