Hello all,<br>&nbsp;&nbsp; I am trying to implement OTRS (got it installed and currently testing by 15 people department).<br>&nbsp;&nbsp; If a task is assigned to me and I have added some notes to it, it then get disappeared from my &quot;New Message&quot;. How do I get back that ticket without going through search function?
<br>&nbsp;&nbsp; Also, what is the differences between &quot;Responsible&quot; and &quot;Owner&quot;? <br>