Hi,<br>I&#39;m a new OTRS user (just got it installed yesterday). I have one thing I&#39;d like to change , but I can&#39;t figure out where to do this:<br><br>In the reply emails from the system or when I answer a ticket, the subject in the email says something like Re: (TICKET#2010 .... I&#39;d like to remove or change the word TICKET.<br>
<br>How can I do this?<br><br>Thanks!<br>Andy<br>