followup 2: Each ID has to be separated by a semicolon. (not a comma)


On Wed, Dec 12, 2012 at 9:13 AM, Gerald Young <crythias@gmail.com> wrote:
followup: if May's tickets are not to be seen by "general", then May should have a CustomerID of company-sales.


On Wed, Dec 12, 2012 at 9:11 AM, Gerald Young <crythias@gmail.com> wrote:
http://forums.otterhub.org/viewtopic.php?f=60&t=7531

Accounting customers have a CustomerID of company-accounting or company-groupa
Sales customers have a CustomerID of company-sales or company-groupb
everyone else has a customerID of company (general requests/group c)

The schema is extended/modified in the CustomerUser Map to include CustomerIDs, based upon a field added to the customer_user table or referenced from an arbitrary attribute in ldap/active directory.

Accounting customers will have CustomerIDs of company  
Sales customers will have CustomerIDs of company

Bob and Joe have CustomerIDs of company-accounting,company-sales (plus they will have access to their "default" company as CustomerID")
May has a CustomerID of (pick one: company or company-sales) and a CustomerIDs of the other one.

"Company Tickets" is the place to see the tickets that aren't "My Tickets".


On Wed, Dec 12, 2012 at 8:40 AM, Aad Leenheer <aleenheer@atinet.nl> wrote:

I wonder if Jack has found any Solution on How to setup customer users, customer groups and permissions :

Hi Guys,
 
 
 
Here is the scenario,
 
 
 
1.       A customer company has two bosses, Bob(CEO) and Joe(CFO).
 
2.       They have two major departments, Accounting and Sales. There are
about 10 employees in each department.
 
3.       Joe is responsible for the Accounting department. And May is the
head of Sales department.
 
 
 
Requirement,
 
 
 
1.       The customer company wants to have 3 groups of tickets, tickets of
Accounting (Group A), tickets of Sales (Group B) and tickets of general
requests (Group C). 
 
2.       Bob and Joe can see all company's tickets.
 
3.       Customer users can only see their own tickets and general tickets.
 
4.       May is able to see all the tickets from Sales department and
General tickets.
 
 
 
Any idea on how to setup this? Thanks!
 
 
 
Jack
 

Thanks in Advance,

Aad

 

 


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