You have to perform an action on the
ticket. i.e. Add a not or send an email for the new message count to go away.
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Chris Trolitsch
Sent: Monday, June 18, 2007 6:40
PM
To: otrs@otrs.org
Subject: [otrs] New
Message/Caching Problem
Hope
someone out there can help. Running 2.1.4 (Linux) and for some odd reason
my New Message counts are not going down once I either zoom into the ticket to
read the response. It only seems to reduce the number if I act upon the
ticket/change state etc and sometimes not even then. As a newbie to the
OTRS system I am a bit at a loss, I have scowered the docs and last couple
months on the list. Thoughts, maybe I am just missing something right in
front of me :(
Chris
Trolitsch – QA/Support Manager with
Semotus
Systems,