On 04.03.2010, at 18:36, Alessandro d'Ambrosio wrote:
I Have Otrs 2.3.4 and in sysconfig 3rd column i have only notification category with the default ones L
you should consider to upgrade as you will find the function, you are searching for, in the latest version OTRS 2.4.x (ORTS 2.4.7 cur.).