Re: [otrs] States and State Types

At 12:57 PM 3/8/2007, you wrote:

No, the tickets are physically removed from the database when deleted from the Junk queue by the GenericAgent job we set up. There is no 'removed' status.

Maybe you just need to try the demo system (http://otrs.org/demo/) or set up a demo system for yourself? :o)

I have an OTRS installation up and running, and was looking at the States and State Types in the Admin interface ("System State Management"), where I saw the "removed" ("removed (5)". in the list) State and "removed" State Type. Thus my interest in what these were. John Blumel