[otrs] Quick tickets / ticket templates

Hi, Many of our helpdesk issues are the same few requests repeated lots of times. A forgotten password, a full mailbox, a jammed printer and so on. Sometimes agents don't create tickets for these, because the work involved is greater than the solving of the actual problem. Is there a way to make templates or something like that for those kind of tickets? Predefined text where the agent only has to supply little (if any) information? Lars