Re: [otrs] PostMasterPOP3.pl issue

On Saturday, May 29, 2004 11:16 PM Ben Chabot wrote:

I must have done something wrong, because I reinstalled and now it works great!!!

Glad to hear that.

I'd like it so that when someone emails the acct, in the response, can they have a link to view their ticket? Or do they need a login?

You cannot access the Config.pm parameters in auto responses sent to customers, but you have access to the ticket id. So you may want to place a link like this in your response: "To view this ticket, visit: http://example.com/otrs/customer.pl?Action=CustomerZoom&TicketID=" Yes, your customers are required to have a login to actually view the ticket. Anonymous access won't be granted.

Would it be easy to allow otrs to authenticate off a cookie? I have another app, I'd like people to be able to pass seemlessly from this other app, to OTRS.

You enable Cookie management in Config.pm: $Self->{SessionUseCookie} = 1; See http://doc.otrs.org/1.2/en/html/dev-custom-modules-aauth.html for more information on authentication modules. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388