On 5/8/07, Shawn Beasley
Mike Dent schrieb:
Hi, I'm new to OTRS, so please forgive me, I've been using RT for a couple of years but it lacks some features which I hope otrs can help with.
I'm currently trying to see how to set up customers (they dont need web access to otrs) in otrs. I can export my tickets from RT and create a CSV with names, email, address etc. Can I import this in to OTRS? Can I then add custom fields, so that when a new customer is added (usually over the phone) I can populate these fields?
Many thanks
Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Check this out, with a little technichal understanding you will get it.
---I did :=)
http://doc.otrs.org/2.2/en/html/x1536.html#customer-backend-db
-Shawn
Shawn thanks for your reply. So am I right in thinking the only way to add custom fields for customers is to change the mysql database direct? And then edit one of the perl files? How do I import 200 customers lets say in to the otrs customer database? thanks again Mike