Hello,
This info might help you a bit:
http://doc.otrs.org/2.4/en/html/x531.html#installation-of-perl-modules
Leonardo Certuche
On Thu, Dec 10, 2009 at 10:35 PM, Colin Chen
Hi there I'v installed otrs 2.4 from source under debian, below is my environment: "Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 Server at debian.teccolin.info"
I followed the Install and README.webserver to finished the installation, and passed the sytax test. It looks just fine when I get the first page ( http://myhost/otrs/index.pl), but when I use "root@localhost:root" to login the system, I got below error message: ************* Software error: junk ' Connection: close ' after XML element For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error. **************
Another error message when I visit "http://myhost/otrs" as below: ************** Not Found The requested URL /otrs/ was not found on this server. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 Server at debian.teccolin.info Port 80 **************
I try to check my apache log, below is the error message: ************** Message: C-Parser: junk after document element at line 54, column 0, byte 1405 at /usr/lib/perl5/XML/Parser.pm line 187 !
Traceback (25174): Module: Kernel::System::XML::XMLParse (v1.83) Line: 1295 Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687 Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line: 86 Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390 Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Dec 11 11:30:55 2009
Message: XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Traceback (25174): Module: Kernel::System::XML::XMLParse (v1.83) Line: 1296 Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687 Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line: 86 Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390 Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
[Fri Dec 11 11:30:55 2009] [error] [Fri Dec 11 11:30:55 2009] -e: junk '\r\n[Fri Dec 11 11:30:55 2009] -e: Connection: close\r\n[Fri Dec 11 11:30:55 2009] -e: \r\n[Fri Dec 11 11:30:55 2009] -e: ' after XML element\n **************
Pleaes may you help or give any points of directions.
Thanks and Best Regards Colin
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