PROBLEM DESCRIPTION

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Error: Need TicketID!

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Fri Apr 23 19:14:43 2010

Message: Need TicketID!

Traceback (3032):

Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line:

112

Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47) Line: 371

Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852

Module: C:/Program Files/OTRS/OTRS/bin/cgi-bin/customer.pl (v1.42) Line: 48

STEP-BY-STEP DESCRIPTION TO REPRODUCE THE PROBLEM

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1) Log as a customer

2) new ticket

3) send

ACTUAL RESULTS

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ADDITIONAL INFORMATION

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OS: Microsoft Windows 2008 Server hosted on amazon EC2