hi ! I succeed the authentication OTRS with the classic ldif LDAP (using objectClass InetOrgPerson with its attributes). Now, I tried to do the authentification LDAP with an Alias of an InetOrgPerson LDAP but it's always failed. Is it possible in OTRS ? My ldif scripts is like this: ... # Entry 2: uid=llg,ou=osc,ou=person,dc=otrs,dc=demo dn:uid=llg,ou=osc,ou=person,dc=otrs,dc=demo cn: Laurent Le Grandois departmentNumber: OSC description: xxxx givenName: llg mail: Lcxcxcxraxcxs@atxcxcxcgin.com mobile: +33 6 70 01 25 61 o: xxxx objectClass: inetOrgPerson sn: Le Grxcxcxc telephoneNumber: +33 1 55 58 72 38 title: Architecte J2EE uid: llg userPassword: **** dn:uid=llg,ou=systemusers,ou=otrsusers,dc=otrs,dc=demo aliasedObjectName: uid=llg,ou=osc,ou=person,dc=otrs,dc=demo uid: llg objectClass: alias objectClass: extensibleObject objectClass: top With the standard configuration of Config.pm: # Authentification au niveau de l'admin # Contrainte: il faut que le mail (ou le mail) soit valide # (take care that Net::LDAP is installed!) $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'localhost'; $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=systemusers,ou=otrsusers,dc=otrs,dc=demo'; $Self->{'AuthModule::LDAP::UID'} = 'uid'; # Authentification au niveau utilisateur # Rque: Bien verifier l'arbre LDAP (faire attention aux espaces --> il faut les mettre) #tojo Customer # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'localhost'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=customerusers,ou=otrsusers,dc=otrs,dc=demo'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; # CustomerUser ... Can You help me? Tojo Randrianaivojaona 18, rue Fouré c.319 44 000 NANTES Tel: 06 33 56 94 84 ra_tojo@yahoo.fr Tojo.Randrianaivojaona@polytech.univ-nantes.fr ___________________________________________________________________________ Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs exceptionnels pour appeler la France et l'international. Téléchargez sur http://fr.messenger.yahoo.com