Re: [otrs] Query regarding CustomerTicketMessage

Hi, I have created a template in the body of Customer interface when they create a new ticket. Is it possible to insert a drop down list in the body within the template as we have multiple departments and the customer to select from one of the drop down list & select the appropriate one. With regards, Abdul On 1 October 2012 16:46, Muhammad El-Sergani wrote:

Hi Abdul,

OTRS will fetch emails based on what's in the crontab for the user otrs. By default that value is 10 minutes. You should configure OTRS to fetch emails from your email inbox, select the connection type and port, and once the cronjob's time is reached, OTRS will fetch that email and *automatically create a ticket for you*.

Thanks //M

On Mon, Oct 1, 2012 at 5:29 PM, Abdul Mohammed < abdul.mohammed@photobox.com> wrote:

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Hi Gerald,

Thanks for the support.

Is there any settings / configuration where I need to add the email to make this automatic ticket creation happen. As I am still testing this otrs! I have used my proper email address too, but couldn't see a ticket being created when an e-mail is sent to my address.

With regards,

Abdul

On 1 October 2012 16:17, Gerald Young wrote:

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That's what it's supposed to do.

On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed wrote:

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Hi Gerald,

Many thanks for your quick support. I have another query, is it possible that otrs to open a ticket automatically when an email is sent out to its address (Example: noc-support@photobox.com).

With regards,

Abdul

On 29 September 2012 19:29, Gerald Young wrote:

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The reason it's there is so customers don't blindly submit on the default queue. There is more information here: http://forums.otterhub.org/viewtopic.php?f=60&t=7138

On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed wrote:

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Hi All,

I have setup OTRS as our ticketing tool. I am currently trying to

remove

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the default ( - ) from drop down menu of To: address in CustomerTicketMessage to a created queue.

With regards,

Abdul

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-- With regards,

Abdul Sys Admin

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-- With regards,

Abdul Sys Admin

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-- With regards, Abdul Sys Admin