14 Jan
2013
14 Jan
'13
12:05 p.m.
What do you mean by “disappear”? how do you search it? What happens if you go to http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Nu... Kind regards, Juan Clavero De: Jean BROW [mailto:everydaywow@gmail.com] Enviado el: lunes, 14 de enero de 2013 11:12 Para: User questions and discussions about OTRS. Asunto: [otrs] Ticket disappear after its closed Hello, After an agent answer the ticket and chose "closed successful" he will not find it if he try to search for it later. I do not find it from the "root" (admin) user either. This do happen to around 50 % of the ticket in the system. Anyone know what is wrong?