+1 I have similar issue I do have the incoming mail address "suporte@minhaempresa.com", and I don't auto-reply send to this address as well (because it will open another article into the existing article). Atenciosamente, Edson Carlos Ericksson Richter Em 11/12/2015 11:31, John Koch escreveu:
Hi,
How can I avoid send auto reply (new ticket created) for specific domains? For example when someone sending us email from no-reply@domain.com mailto:no-reply@domain.com we do not want to send the usual "new ticket confirmation" auto reply.
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