Hi all, I've an OTRS that it's running without any problem. One of the features I'm really interested is in integrating OTRS customer users with an external LDAP directory. That's done and working. Now I'm trying to duplicate it in an another box with exactly the same configuration: Same OS. Same http versions and configuration files I've targz'ed /opt/otrs and copied it to the new box I've check that I've the same perl modules installed But it isn't working in the new box. I get the following error while trying to access https://localhost/otrs/index.pl: -------- ERROR served to the browser --------- Software error: Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/CustomerUser.pm line 80, <PRODUCT> line 4. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. ---------------------------------------------- My version are: OTRS --> 2.1.7 perl --> 5.8.5 Perl modules: Authen::SASL -- 2.10 Convert::ASN1 -- 0.21 Digest::HMAC -- 1.01 Digest::SHA1 -- 2.11 GSSAPI -- 0.24 Net::DNS -- 0.59 Net::IP -- 1.25 Net::LDAP -- 0.34 Perl -- 5.8.5 TimeDate -- ??? XML::Parser -- 2.34 Does anybody has an idea what it may be happening? Where could be the problem? Any help will be really apreciated. Thanks, Rafa.