Hello,
 
Thank you very much for your message.  I looked at the queues again and the group was set to 'user' rather than 'admin'.  When I changed to 'Admin' it was all ok.
 
Rosanna

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini
Sent: 02 September 2009 17:24
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Salutations

mmmh

so if you try to:



select * from salutation where id = (select salutation_id from queue where name like '%yourqueuename%');

in your db everything is corresponding to what you are viewing in admin ?

if yes could be some kind of caching problem or the fact that the old signature is part of a previously responded mail ( I mean, it is not that the new signature is at the "bottomest" part of the reply windows ?)



On Wed, Sep 2, 2009 at 3:57 PM, Marretta, Rosanna <Rosanna.Marretta@yrclogistics.com> wrote:
Hello,
 
Yes in the queue configuration it says its using my salutation, but when I go to answer a call that is already logged it uses the one I've disabled.
 
Rosanna

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini
Sent: 02 September 2009 11:06
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Salutations

hi,

did you changed the salutation field in queue configuration too ?

MV




On Wed, Sep 2, 2009 at 11:49 AM, Marretta, Rosanna <Rosanna.Marretta@yrclogistics.com> wrote:
Hi,
 
I am trying to replace the default salutation but with no success.  I have made the default salutation 'invalid', created another and made that valid, but for some reason the default one keeps showing up?
 
What am I doing wrong please?
 
Thanks
Rosanna

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