Hi Mary Is OTRS running on a Windows Box? If so you need "cron for Windows" (which is automatically installed if you use the Win32 installer for OTRS) -> Chapter 3.1.2 of the OTRS 2.2 Admin Manual regards, Bruno -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alejandra Piedra Sent: Thursday, August 21, 2008 4:25 PM To: otrs@otrs.org Subject: [otrs] Generic agent not runing Hi I added a job to the generic agent, and scheduled it to run itself at 10 minutes every hour. When I click on run now it works, but it doesn't run when scheduled. I'm working on Windows so I don't know if that affects anything, this because I don't have the cron command. I don't know I'm just guessing. I really need help with this, so if you could help me I'd be very glad. Thanks and regards Mary