FF 3.5.3

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: 18 September 2009 13:04
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Agent Stats

What browser are you using?

On Fri, Sep 18, 2009 at 1:56 PM, Glossop, Andrew <Andrew.Glossop@cooperindustries.com> wrote:

Without editing the file manually, the setting is greyed out so you can’t check the box. I’ve edited framework.xml and I can now change the setting.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: 18 September 2009 12:36
To: User questions and discussions about OTRS.

Subject: Re: [otrs] Agent Stats

Hi Andrew,

It's not crippled, but you need to change two things:
* Check the box on the left side of the option
* Change the value to "Yes"

You see, it's not at all impossible to do ;-)

--
Michiel

On Fri, Sep 18, 2009 at 1:01 PM, Glossop, Andrew <Andrew.Glossop@cooperindustries.com> wrote:

It’s crippled by a setting in Kernel\Config\Files\Framework.xml

I understand why this setting is NO by default, but is it necessary to cripple it so that admins can’t change the config?

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Glossop, Andrew
Sent: 18 September 2009 11:37
To: otrs@otrs.org
Subject: [otrs] Agent Stats

I’m trying to enable Stats::UseAgentElementInStats but the item is greyed out, and doesn’t allow me to change it. Is this being set in another file, so you can’t override it in the DB?

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/