Hello Cory,
Is it really necessary to pop up a window indicating that a ticket has
This is, as many other things in OTRS a feature that can be shut off. Navigate to your Sysconfig link in the admin panel and search for "bulk". Config Options: Ticket -> Frontend::Agent Ticket::Frontend::BulkFeatureJavaScriptAlert: Show java script popup if a ticket is selected for bulk action? No Yes (Default: Yes) I hope this helps! ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann