Re: [otrs] Responses when creating new e-mails

copy paste? On Tue, Sep 11, 2012 at 10:57 AM, Jean BROW wrote:

Hi,

When the agent would like to create a new e-mail (he dosen't replay to an incoming email). How can I make it possible so agent can choose one of the "Response template" in system (same template we can choose from when we replay to incoming emails).

Thanks and Regards.

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