Hi people,<br><br>We&#39;ve lost a ticket :( <br>Our client remembers its number but when we query both the database or the application itself, there is no trace of it (no tn, no ticket_id). <br>Has anyone experience something like that? Is there any possible cause of this extrange behavior?<br clear="all">

<br>Thanks,<br><br>Leonardo Certuche<br><br>