Re: [otrs] what does mean SAL in french ?

21 Jan 2010

      SLA is "Service Level Agreement".  

Tom Martinson
ABN
12R Dale Street
Waltham, MA
C - 636.697.6755
tom@a-bb.net
www.a-bb.net

----- Original Message -----
From: jaubert@26.cerfrance.fr
To: "User questions and discussions about OTRS." 
Sent: Thursday, January 21, 2010 9:21:43 AM GMT -05:00 US/Canada Eastern
Subject: [otrs] what does mean SAL in french ?

Hi,

I try to understand time management and SLA in OTRS, but my english is poor
! So anyone could explain what does SLA mean, please ?

best regards

Jerome

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