----- Original Message -----From: Laurent MinostSent: Thursday, September 13, 2007 11:07 AMSubject: Re: [otrs] Standard Types and QueuesHi Gabriele,
Thanks for your answer.
This parameter CustomerPanelOwnSelection allows to set Queues for which Customers will have access through drop-down menu but it doesn't permit me :
- to set the default queue
- to avoid having this default queue set to '-' which is hard coded and added when drop-down menu is displayed
That's why I did some modifications on the code :(
Best regards,
Laurent MINOST
Le jeudi 13 septembre 2007 à 10:48 +0200, Gabriele D'Andrea a écrit :i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we mostly use Telephone Tickets ) have the same Type ( "Problem" ) and go the same Queue. But in OTRS the preselcetion for those Fileds is "-" and you have to Click on "Problem" and the right Queue.Look if there are some options to insert default values in SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewPhoneNew> I was having the same problem with Customer frontend, when creating a> new ticket, default queue needs to be selected and we use only one...In SysConfig -> Ticket -> Frontend::Customer::Ticket::ViewNew edit the following option inserting the queue you want your customers to useCustomerPanelOwnSelection:
Here you can insert the Queues, which the customer can select in the Customer-Interface.
Etichetta Content Hope this helpsGabriele----- Original Message -----From: Laurent MinostTo: User questions and discussions about OTRS.orgSent: Wednesday, September 12, 2007 2:19 PMSubject: Re: [otrs] Standard Types and QueuesHi,
I was having the same problem with Customer frontend, when creating a new ticket, default queue needs to be selected and we use only one...
Didn't find a solution so I modified source code for it to avoid adding "-" entry. Maybe it's the same for you.
If you find a solution or modify the code, I will be interested by your final resolution :)
Thanks.
BR,
Laurent MINOST
Le mercredi 12 septembre 2007 à 13:07 +0200, Buechling, Thomas a écrit :
Hallo!
i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we mostly use Telephone Tickets ) have the same Type ( "Problem" ) and go the same Queue. But in OTRS the preselcetion for those Fileds is "-" and you have to Click on "Problem" and the right Queue.
Is there a way set Standard Values for those Fileds?
I cant find Anything in Sysconfig...
Thank You!
Freundliche Grüße
i. A. Thomas Büchling
Praktikant / IT-Services
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