Hello folks,

can someone explane me the best way to set automatically a freetime-field at a value predefined as “now” + 3 days for a incoming new emailticket?

Maybe this can be done with a match-prefiltermodule, but I don’t know how I can ensure that only for a new Ticket this value will be set?

I have to ensure that the freetime-value would not get changed on a reply-mail for example.

Also I’m not good in perl expressions, so it will be great if you can give me support how the expression looks like, to set the Freetime-value to a date for “now + 3 days”

Thanks a lot,

geetings

Reinhard Konrad
IT- Systemtechnik
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