Re: [otrs] Access to Owner and Responsible in Phone and Email tickets

Owner and responsible will be available for Agents that are members of the groups to which the queues belong. On Sun, Jun 12, 2011 at 9:34 PM, Ned Schumann wrote:

In a 3.0.x system we'd like to assign Owner and Responsible when creating Phone and Email tickets. Both those options only offer '-' as options despite Users with 'rw' permission for the 'From queue'. Please point to documentation that explains how to do this.

With thanks, ned

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