Hi Niels,
Yikes, that is some hairy configuration I hope that I will never have to debug :-)
But the idea is great, I hope templates make it into OTRS in a more human-configurable way some time.
Lars
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck
Sent: Friday, January 07, 2011 6:34 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Quick tickets / ticket templates
In the meantime :-)
Cheers, Nils
—
Nils Leideck
Senior Consultant