11 Aug
2009
11 Aug
'09
8:43 p.m.
On Tue, Aug 11, 2009 at 4:20 PM, James Burk
It occurred to me to mention that I'm creating tickets as if I were an Agent sitting at a help desk. Are you accepting emails from Customers to generate your tickets? If so, I can't offer any other thoughts - we don't allow that at our installation.
yes, mine come in to support@example.com -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"