Re: [otrs] Email problem

Daniel Castro wrote:

I am trying to configure OTRS to send an email to a specific person when the client create a ticket. For example, I want that as soon as every ticket creted in Queue1 the server sends an email to supportanalyst1, Queue2 supportanalyst2 and so ever...

Have you checked the documentation? http://doc.otrs.org/2.2/en/html/x995.html Nils Breunese.