Ok, it does have to be in the cgi-bin but I can secure the OpenTRS folders
with permissions no problem leaving the public out in the cold :) So is
that what the first set of commands is doing? Just setting up permissions?
I can do that with an .htaccess file.
As far as Linux, I don't really know anything about it (yet) and don't own
my own server, but from what I've learned so far, I could install a
"mini-version" of Linux on my Windows PC and run a partition of my computer
as a server to make our own LAN? And how would for example my assistant who
works from her home across town be able to access it via internet? Would I
also need to install Linux on her machine?
Chris
----- Original Message -----
From: "Martin Edenhofer"
Hi Chris,
On Fri, Oct 25, 2002 at 03:05:20PM -0400, Chris Day wrote:
Yeah, maybe that's the problem. I was able to install the entire program, even saw the intial "welcome" ticket and closed it. The only problem is that it doesn't pull in the emails, which I'm beginning to think may have something to do with the fact that I can only run one cron task at 3am?
No.
Because I don't have shell access, creating databases, etc. I just copied the .sql into a text file and then pasted it into the sql executer that my host provides and it created the tables and did the initial insert just fine.
Instead of doing the extraction command, I had to manually extract all the files first and upload them via FTP into their respective folders, etc. That's why I'm trying to figure out reasons and purposes behind some of these commands so I know what alternatives I have to do to make it work without shell (which by the way, I don't even know what that is, I just know I don't have it cus the FAQ answers that.)
Also, it's not in the root directory or even a web of its own, I'm uploading it into our cgi-bin so that the path would be heartlevelministries.org/cgi-bin/OpenTRS.....
That's not so nice! Security... so everybody can execute the OpenTRS/bin/* commands. Or read some stuff from OpenTRS/var/*.
So does this mean I'm trying something new??
I think so! :)
Ok, I want to help you. My suggestion would be to setup a local Linux box with OTRS (in your own lan). Of course, all agent need access to this lan.
Fetch your needed email accounts (e. g. POP3) via fetchmail to the local linux box. The way to the customer could be SMTP. Done.
If you need a "working" but insecure solution, how can you access the email of your webserver? mbox? Or is there fetchmail installed?
Chris
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs