On Wed, Jun 9, 2010 at 1:37 PM, TechFan <lists.sf.net@ourholm.net> wrote:

Related issue. . .is it possible to reorder tickets somehow? I don't see a method for doing this in the web interface. . .

----- Original Message -----
From: Nils Leideck - ITSM <nils.leideck@leidex.net>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: Wednesday, June 09, 2010 8:50:18 PM
Subject: [otrs] Help on a postmaster filter

Hi,

On 09.06.2010, at 12:12, Martignier, Philippe wrote:

I don’t want to get the internal mails to create tickets So I did the following
From: wipo.int
To : income.accounts@wipo.int <mailto:income.accounts@wipo.int>

X-Ignore = Yes
It works perfectly, all emails containing wipo.int are ignored and do not create tickets.
Now they ask me for an expection for curracc@wipo.int <mailto:curracc@wipo.int>. That one should create a ticket
How can modifiy the From statement in order to make “and not curracc@wipo.int <mailto:curracc@wipo.int>”

Just create an additional Filter that is executed after the one you have already.
Set the Ignore flag to no again and define other settings as you need.

Freundliche Grüße / Kind regards

Nils Leideck

--
Nils Leideck
Senior Consultant

nils.leideck@leidex.net <mailto:nils.leideck@leidex.net>

nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

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