18 Feb
2004
18 Feb
'04
1:02 p.m.
On Wed, Feb 18, 2004 at 01:25:19PM +0100, TK wrote:
I changed the names of the status new and open. After that I got an "Need Ticket ID"-error when creating a ticket in the customer-interface. Why? I only changed the names, not the status_types. The default status in the PhoneView changed to "closed succesfully" and all open tickets changed to "closed succesfully", too.
Whats the problem?
Did you also change the new default state names in the config file? -=> http://doc.otrs.org/cvs/en/html/state.html end of the page
Tobias
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!