Andrew Meyer wrote:
I have emailed in previously about this, but when we try to split tickets it throws up an error.
Software error:
Can't write /var/www/otrs2/var/log/TicketCounter.log: at ../..// Kernel/System/Ticket/Number/DateChecksum.pm line 87. For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.
-rw-rw-r-- 1 otrs2 nogroup 14 2008-03-03 08:44 TicketCounter.log
Can someone help?
I don't know what your webserver group is (depends on your distribution), but if it's not nogroup then I guess you need to change it to that, because will need to be able to write to this file. It looks like this on our CentOS machines: -rw-rw-r-- 1 otrs apache 5 Mar 6 11:34 TicketCounter.log The ~otrs/bin/SetPermissions.sh script should also fix this if you give it the corrects users and groups to use. Nils Breunese.