Re: [otrs] Migrate OTRS from windows to linux.

Hi Steve, I think Perl supports this out of the box. :D Try something like: push @{$Self->{CustomerUser}->{Map}}, [ your additional settings here ... ]; Best regards, mg Am 21.08.12 14:01, schrieb Steven Carr:

Yep, like I commented it's easier to make a single line change to the Defaults.pm file than to copy a whole array structure into Config.pm and then risk losing "new" functionality when the array in Defaults.pm is updated. I have a diff file which I use to reapply only the changes I made.

In particular the option that I modified was to enable the Customer Company functionality - adding UserCompanyID into the $Self->{CustomerUser} => Map[] variable. Would be nice if this functionality was just added into the code permanently, not sure why it isn't in there with an option in SysConfig to simply enable/disable it.

Steve

On 21 August 2012 12:12, Martin Gruner wrote:

...

Hi Steven and Israel,

don't edit Defaults.pm. Just make the changes that cannot be done with AdminSysConfig in Kernel/Config.pm. This file will never be overwritten by a system update.

Regards, mg

Am 21.08.12 12:02, schrieb Steven Carr:

...

So in the /opt/otrs/Kernel/Config/Defaults.pm file you must have some filesystem references from the Windows system. You will need to go through the file and update them to the linux paths.

For what it's worth, Kernel/Config/Defaults.pm should *never* be edited (it does say so at the top of the file, though yes even I have manually edited things in this as it's easier than trying to figure out how to put part of an array into Kernel/Config.pm - just means you have to watch out on upgrades incase your custom options get wiped out).

So I would probably grab a fresh copy of the Kernel/Config/Defaults.pm from the OTRS source bundle, then do a diff and see what you have in yours that is different to the source one.

Steve

On 21 August 2012 10:50, Israel Garcia wrote:

...

Hi Steve,

I have done all steps talked in this thread but when run this two scripts see he error:

[root@otrs2 var]# /opt/otrs/bin/otrs.RebuildConfig.pl ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory This file is needed by central system parts of OTRS, the system will not work without this file. Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.

[root@otrs2 var]# /opt/otrs/bin/otrs.DeleteCache.pl ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory This file is needed by central system parts of OTRS, the system will not work without this file. Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.

I think it's reading a file from the windows server... any idea on how to solve this...

Thanks tons..

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-- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Verbinden wir uns! OTRS 3.1 schafft einfachere Integration mit Drittapplikationen – Für Frühbucher zum Vorzugspreis: http://www.otrs.com/index.php?id=2361&L=1