Hi,

I run OTRS 3.1.10 and would like to add a column to CustomerTicketOverview.

I looked at SysConfig but wasn't able to find any support to customize anything in CustomerTicketOverview.

Web search yielded the following relevant hits:
* http://lists.otrs.org/pipermail/otrs/2012-August/038407.html # customizing grid from CustomerTicketOverview
* http://forums.otterhub.org/viewtopic.php?f=60&t=5156 # customizing grids from agent dashboard and AgentTicketZoom

Both solutions involve modifications to .DTL and, possibly, .PM files. Thus, they need to be maintained across OTRS version upgrades and require dev-level involvement.

QUESTION 1: Is there an easier way to customize those grids?

QUESTION 2: Did anything change in v3.2 to ease these customizations? (A post from@Mike_B on the forum thread gave me some hope in this direction)

Thanks,