I have found a way to enable notifications for new tickets of seemingly any attribute by editing source code:

OTRS 2.1.4:
    in Kernel/System/Ticket/Article.pm:
    Comment out lines 232 - 242:
#    # send if notification should be sent (not for closed tickets)!?
#    if ($Param{AutoResponseType} && $Param{AutoResponseType} eq 'auto reply' && ($State{TypeName} eq 'closed' || $State{TypeName} eq 'removed')) {
#        # add history row
#        $Self->HistoryAdd(
#            TicketID => $Param{TicketID},
#            HistoryType => 'Misc',
#            Name => "Sent no auto response or agent notification because ticket is state-type '$State{TypeName}'!",
#            CreateUserID => $Param{UserID},
#        );
#        # return ArticleID
#        return $ArticleID;
#    }

And Lines 320-323:
#    if ($Param{NoAgentNotify}) {
#        # return ArticleID
#        return $ArticleID;
#    }



Mike Clayton wrote:
The agent has to have the queues selected in "My Queues" and "New Ticket Notification" set to yes in their preferences is all i believe was necesesary for it to send notifications about open, owner-less tickets

Mike

Chad Roth wrote:
Mike, How do you get it to send notificiation to agents for open tickets w/ no
owners? I haven't got that far yet. 
Thanks,
Chad


Chad Roth

Advisen
205 East 42 Street
New York, NY  10017
1.212.897.4792 (d)
1.917.428.8966 (c)
croth@advisen.com

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike
Clayton
Sent: Monday, April 02, 2007 1:59 PM
To: otrs@otrs.org
Subject: [otrs] New ticket notifications

Hi, I'm currently running OTRS 2.1.4, and would like it to send e-mail to
agents about new tickets for _every_ ticket, no matter it's state or
owner/etc Currently, I have only been able to get OTRS to send us
notifications for open tickets with no owner, but would like it to notify us
of any ticket that gets created does anyone know how to do this?   CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is
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contact the sender by reply e-mail and destroy all copies of the original
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