I'm using OTRS 1.3.2 on a RedHat 8.0 distribution.

To clarify my problem here a simple example:
I have differents queues structured like this:

*queue1
-subqueue1.1
-subqueue1.2
-subqueue1.3
-subqueue1.4
*queue2
-subqueue2.1
-subqueue2.2

If I create a ticket in the "queue1" or in the "queue2" all is working correctly.
Whereas if I create (or move by "Change queue") a ticket in the "queue1.2", in the QueueView, I can see a new ticket arrived in a the "queue1" but when I click on the "queue1" to see it, no ticket is visible.

I thinked that if I clicked on the "queue1", it will appear the list of the tickets send to "queue1", "subqueue1.1", "subqueue1.2", "subqueue1.3" and "subqueue1.4". Be it seems it shows only "queue1".

Is it normal or is there an option to activate in the file Config.pm???

Thanks

Martin Dauguet

Christian Schoepplein <christian.schoepplein@otrs.de>
Envoyé par : otrs-bounces@otrs.org

28/06/2005 13:14
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cc :
Objet : Re: [otrs] Can't see tickets sent in a sub-queue

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Hello Martin,

On Mon, Jun 27, 2005 at 12:04:34PM +0200, MDauguet@interforum.fr wrote:
> When I create a new ticket and that I send it in a sub-queue, I cannot
> visualize it in the interface agent whereas it works with a root-queue.
>
> I can just see in the QueueView that a ticket arrived in this queue. But
> when I open this queue, no ticket is visible.
>
> I checked out all the possible modules or options related to queues. Also
> groups and users settings look good.
>
> Can anyone give me a clue to solve this problem

What OTRS version are you using and what is your operating system? What
are the logs saying, if you sent a ticket into a sub queue? How do you
send ticket into the sub queue?

> Martin DAUGUET

Best regards,
Christian