Hi Augustin,
Please check the section under Notification (Event Based). Here you'll find
what you need.
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Deutschland
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about
OTRS at booth no. 12 from Nov 24-25, 2009!
On Tue, Oct 27, 2009 at 3:31 PM, Agustin de Landa Gil wrote: Hello, I have a question: How can I configure OTRS so that it sends an email to
the customer and to a group of people when this ticket is closed. Thanks, Agustín. ---------------------------------------------------------------------
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