-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nick Bright Sent: Monday, December 16, 2013 1:28 PM
On 12/15/2013 9:54 AM, Gerald Young wrote:
Ticket::Frontend::AgentTicketCompose###StateDefault
Default value: open
Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface. Thanks Gerald.
I did find that value was set for "new", however when I try to change it in the SysConfig to "open", then click "update" the page reloads, and the box still says "new". Clicking the "reset to default" also doesn't work.
By "doesn't work" I mean that the browser works for a bit, the page reloads, and the value of Ticket::Frontend::AgentTicketCompose###StateDefault has not changed.
Last I experienced this, it was due to incorrect file permissions. If you need an immediate correction edit the file directly.