Steven Carr wrote:
Is it possible within OTRS to configure a "pending on customer" e.g. you are waiting for them to do something and get back to you. Just put the ticket in Customer Pending state
A bonus would be the ability to send them a "nag" email on a scheduled basis saying that the call is pending on them and sending the message text that was entered into the pending note. I don't know how you could do this
Bye
Gabriele
----- Original Message -----
From: "Steven Carr"
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