2 Apr
2004
2 Apr
'04
4:06 a.m.
Hi all,
However, the freetext entries for tickets 3-8 are not even being inserted in the database. I verified that the proper fields existed in my database and they are null for the tickets I've tested. When I look at the plain text version of the ticket containing those entries, I can see that the X-OTRS-TicketKey3 and X-OTRS-TicketValue3 entries are both there correctly, however only TicketKey/Value 1-2 work.
Found the issue after adding debug code all over the Postmaster code. Turns out my Kernel/Config.pm had a custom $Self->{'PostmasterX-Header'} entry that did not include any TicketKey/Value entries above 2. I think it's time for bed. ;) The bug with ArticleKey/Value3 is real though. Thank goodness. :D Sorry for my confusion, Paul