Re: [otrs] Automatic BCC

(sorry for delay, other priorities) Well, we're BCC'ing into a private internal address, so we don't want the customers to see it. I found /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketCompose.dtl and the variable: $QData{"Bcc"} I'm not sure if any other part of OTRS writes to this variable. I don't know how I can add to this variable. I tried adding it to the HTML, but then we'll have a comma separator issue. Is there a proper way to add an E-mail address to $QData{"Bcc"}? Thanks -will On 8/1/07, Laurent Minost wrote:

BCC as it names describe it is Blind Copy Carbon, so maybe you need an automatic CC feature but not a BCC automatic emailing ?

If so you will need to modify the code a bit to suit your need I think.

Laurent

Le mercredi 01 août 2007 à 01:10 -0700, will a écrit : Hi Laurent,

That's an interesting feature. But I was hoping to have the field automatically populated with the E-mail address, instead of doing it behind the scenes. This is so other people monitoring the support@ address knows the ticket has been replied to (this is how we were doing it before the ticketing system, and just wanted to migrate off of it).

I think the easiest way is to just modify the HTML?

Thanks, -william

On 8/1/07, Laurent Minost wrote:

...

Hi William,

Please have a look at SysConfig : Config Options: Framework -> Core::Sendmail, there is an option that could fit your need :

SendmailBcc: Send all outgoing email via bcc to the specified address. Please use this only for backup reasons!

BR,

Laurent

Le mardi 31 juillet 2007 à 14:39 -0700, will a écrit :

Hi.

Is there a way to automatically BCC ticket replies to a certain address?

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