[otrs] Don't send Auto-Response for msgs from certain senders

4 Aug 2008

      Hi,

I'm just getting to grips with OTRS v2.3.0 (currently using rc1, but 
will install 2.3.0 when it is released).

I'd like to have our monitoring system alert msgs sent to our OTRS 
system, but don't need/want to send replies to the alert/warning msgs.

Is there a way to not send an auto-response to msgs from certain senders?

Thanks,

R.

Robin Bowes