Hi Frank, to check if perl environment is working well use: shell> perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl The result is "bin/cgi-bin/installer.pl syntax OK" it seems that it's something (e. g. file permission related to the user/web server user which is executing installer.pl. If not, then the error message will give your more detail about your problem. :) -Martin On 25.09.2009, at 16:44, Frank Goenninger - Consequor Consulting AG wrote:
Hello OTRSers,
I am a bloody newbie re OTRS.
In a brave attempt to install OTRS 2.4 on FreeBSD 7.2 with MySQL 5.1.38 using Perl 5.10.1 I get the following error:
Software error: Can't locate object method "new" via package "Kernel::Config" at / serv/opt/otrs/bin/cgi-bin/installer.pl line 53, <DATA> line 275. This occurs after having enter the database info on screen #2 in the Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out of ideas as all checks I could find via WWW and mailing lists just say "Syntax OK" and that's about it. I double checked the perl env and all modules are installed ok. Any ideas, hints, advice really appreciated! TIA! Cheers Frank