That sounds like Notification (Event) 
Recipient (email based)
Event: TicketQueue Update
Queue: destination Queue



On Fri, Nov 26, 2010 at 9:24 AM, Lars Jørgensen <ITLJ@gyldendal.dk> wrote:
Hi Alexander,

Sorry for top quoting, but our company Outlook makes life hard.

We want to forward automatically. When a ticket enters that specific queue, we need to forward it to a vendor automatically.


Lars

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle
Sent: Thursday, November 25, 2010 2:50 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Generic Agent: Forward message?

Lars Jørgensen wrote :
> We are thinking about implementing this work flow:
> 1. System generates mail to OTRS
> 2. OTRS forwards the mail to an external partner
> 3. The partner replies to this mail
>
> The idea is that we need the ticket number in the forwarded mail in [2],
> so that replies from the partner will be attached to the ticket.

Hi Lars,

how exactly do you want to forward the mail, manually or automatically ?

If manually then there should be already the ticket number in the
subject automatically. If automatically then please red this thread :

http://lists.otrs.org/pipermail/otrs/2010-November/033900.html

Regards

Alexander

--
radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile
and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal
Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag
Phone +49 202 2489 1123, Fax +49 202 2489 941123


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