Re: [otrs] How to reply to about 1000 tickets ?

Hi, On 28.01.2010, at 09:36, Christopher Juhlin wrote:

Is it possible to send the answer with mail to the customer with GenericAgent ?

On Thu, Jan 28, 2010 at 12:42 AM, Nils Leideck - ITSM wrote:

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Hi, On 27.01.2010, at 12:03, Marco Vannini wrote:

Try using a GenericAgent Job in sysconfig. On Wed, Jan 27, 2010 at 11:52 AM, Christopher Juhlin wrote:

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In our OTRS-system we have very old tickets and now we want to replay to all of them with one message . Is there any function that let me do that ?

I would highly recommend to use GenericAgent to change some unique detail on the related tickets in combination with the Notification Event toolbox. Unf. this is only available to OTRS Administrators, not to normal Agents.

No, you can only change options on existing tickets with the GenericAgent. My recommendation is to change something on the related tickets and setup a notification (event) that is triggered by this change. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!