Hi Stephen,
These files are modified by installing ITSM; which means they're
different than in the original RPM.
The upgrade worked perfectly!
You copied them back to the original location, then re-installed ITSM
(which in turn overwrites the files); those steps were superfluous.
--
Mike
On Thu, Oct 28, 2010 at 4:18 PM, Steve Clark
On 10/28/2010 09:52 AM, Steve Clark wrote:
Hello,
anyone tried to upgrade from 2.4.7 to 2.4.9 with ITSM installed.
I got the following: 1:otrs warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl.rpmnew
In doing a diff between the files it looks like ITSM changed these files and now the upgrade didn't work correctly???
I cp the *.dtl.rpmnew to the corresponding .dtl then reinstalled the ITSM modules that said needed to be re-installed. Was this the correct procedure?
Thanks,
-- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com
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