4 Jun
2004
4 Jun
'04
6:24 a.m.
On Friday, June 04, 2004 1:35 AM
Leonardo Amezquita
I have a problem when i closed a ticket. The problem is that the time follow runing after of closed the ticket. what have that make for that its no hapend
Same old story: Time is not to stop. I guess what you want is not the age of a ticket, but the duration of time from its beginning till the last state of type 'closed'. This is merely a matter SQL and statistics. For the moment, you cannot solve this issue from within OTRS without thorough coding. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388