
Greetings list - Just wondering: is there a setting for use in Config.pm that allows you to change the default behavior of the FAQ selection process in ticket zoom, where you get the popup and choose a FAQ article from the list to enter into your ticket response. The default seems to be to overwrite the whole ticket response body, which without notice is a bit disconcerting if you have written something in the response, and think "oh, and I'll add that FAQ article in here too." If there was a choice perhaps, it would be more intuitive. OTRS dev guys: any ideas or advice on this? Thanks very much. Kind Regards, Rick <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley (rick.cogley@esolia.co.jp) Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com http://www.esolia.com/ | Japanese: www.esolia.co.jp http://www.esolia.co.jp/ Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<-